Improving Heart Failure Outcomes through Interactive Patient Care:

This paper examines the Heart Failure treatment experience of Sentara Virginia Beach General Hospital (SVBGH), Virginia Beach, VA. This hospital, whose Heart Failure outcomes had traditionally mirrored national data, leveraged existing Interactive Patient Care (IPC) technology to create a Heart Failure Interactive Care Plan, an automated, interactive pathway that closely involved Heart Failure patients during every step of their care, from point of admission, to point of discharge, and beyond. This four-phase Care Plan assures that all patients are assessed and educated about their disease, understand their role in maintaining a healthy lifestyle, and are motivated to take more responsibility for their own good health.

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