OREM, Utah – Dec. 15, 2009 – KLAS today released its annual rankings of the best-performing healthcare IT software and services vendors. The “2009 Top 20 Best in KLAS Awards: Software & Professional Services” report includes performance ratings for nearly 900 software products and service offerings. The top-rated companies in 34 key market categories – including electronic medical records (EMRs), cardiology systems and application hosting – have earned the 2009 Best in KLAS distinction, signifying their leadership in meeting customer expectations.
Based on evaluations submitted by thousands of healthcare providers throughout the United States and Canada, KLAS rankings measure a vendor’s performance in areas like product quality, implementation, and service and support. A Best in KLAS award is reserved for the top-rated companies in a select group of the largest and most impactful market segments.
“For more than a decade, the Best in KLAS awards have recognized healthcare technology companies that set the standard for delivering the best experience to providers,” said KLAS President Adam Gale. “The Best in KLAS distinction honors more than just a good product or service. It represents a commitment to meeting customer expectations in every phase of the buying process – from the sales presentation to implementation to ongoing service and support.”
Following is a list of the 2009 Best in KLAS vendors for software:
Acute Care EMR – Epic EpicCare Inpatient
Ambulatory EMR (Over 100 Physicians) – Epic EpicCare Ambulatory
Ambulatory EMR (26-100 Physicians) – eClinicalWorks EMR
Ambulatory EMR (6-25 Physicians) – Greenway Medical PrimeSuite Chart
Ambulatory EMR (2-5 Physicians) – Greenway Medical PrimeSuite Chart
Cardiology – Digisonics DigiView
Community HIS – McKesson Paragon
Decision Support – Business – Eclipsys Sunrise EPSi Decision Support
Document Management and Imaging – MedPlus ChartMaxx
Emergency Department – Wellsoft EDIS
Enterprise Scheduling – Unibased Systems Architecture RMS
Financial/ERP – McKesson Pathways Fin./Materials/HR Mgr
Homecare – McKesson Horizon Homecare
Laboratory – Siemens Novius Lab
PACS – GE Centricity PACS-IW
Patient Accounting and Patient Management – Epic Resolute Hospital Billing
Pharmacy – Epic Willow
Practice Management (Over 100 Physicians) – Epic Resolute/Prelude/Cadence
Practice Management (26-100 Physicians) – McKesson Horizon Practice Plus
Practice Management (6-25 Physicians) – Greenway Medical PrimeSuite Practice
Practice Management (2-5 Physicians) – athenahealth
Radiology – Epic Radiant
Speech Recognition – Nuance eScription
Surgery Management- Unibased Systems Architecture ORMS
The 2009 Best in KLAS vendors for professional services are:
Application Hosting (CIS/ERP/HIS) – Cerner
Claims and Clearinghouse Services – RealMed
Clinical Implementation Principal – ACS
Clinical Implementation Supportive – Coastal Healthcare Consulting
Financial ERP Implementation – CSC
IT Outsourcing (Extensive) – CareTech
Outsourced Transcription – Webmedx
Planning and Assessment – Impact Advisors
Revenue Cycle Transformation – Deloitte Consulting
Technical Services – Hayes Management
In addition to recognizing the Best in KLAS honorees, the “2009 Top 20 Best in KLAS Awards: Software & Professional Services” report also highlights the highest-performing vendors across all the market segments in which they have rated products or services – a group known as the Top 20. In the 2009 report, Epic is the top-ranked software vendor, with an overall performance score of 86.85 out of 100, followed by 3M and Ingenix. The top-rated services firm is Hayes Management (89.5), followed by Ingenix and Deloitte.
