“Integration means increased provider satisfaction when looking at in the combined RIS/PACS markets,” said Monique Rasband, KLAS Research Director and author of the report. “However, there are a couple of exceptions to that rule. Single-side vendors that offer only one side of a RIS or PACS solution like MedInformatix and Intelerad do exceptionally well in the RIS and PACS markets, respectively. Because they do not need to focus on integrating a RIS and PACS solution, single-side vendors can hone in on functionality.”
Providers say they are also very satisfied with vendors offering a single-database RIS/PACS. Vendors like CoActiv, DR Systems, and Infinitt offer the perks of tight integration-including easy maintenance, consistent look and feel of the PACS and RIS, and, in some cases, lower cost. Providers say they are also very satisfied with vendors offering a single-database RIS/PACS. Vendors like CoActiv, DR Systems, and Infinitt offer the perks of tight integration-including easy maintenance, consistent look and feel of the PACS and RIS, and, in some cases, lower cost. CoActiv is the top scoring PACS vendor in the report, but was not ranked because it is a regional solution. Intelerad IntelePACS was the top ranked system and Infinitt moved up seven spots this year to take the number two spot in the ambulatory PACS market.
Generally speaking, vendors that offer RIS and PACS on a separate database have more trouble with integration and providers report being less impressed with them. For example, GE and Agfa have yet to achieve a level of integration that providers are happy with. Agfa is the most vulnerable PACS vendor, and GE is the most vulnerable RIS vendor. Not only do these vendors struggle to integrate their RIS and PACS, but the service is below par as well.
Additionally, market consolidation and poor vendor performance are driving nearly one in ten providers to switch vendors. Other providers are in a holding pattern due to uncertainty in the market. In the future providers are concerned with seeing some new development from their vendors. “Providers want to see vendors adding new modules like mammography viewing, and they want good web-based functionality-as well as upgrades that come out on time and are well tested,” said Rasband.
Twenty-one vendors are fully rated in Ambulatory RIS/PACS: Integrating Provider Needs, including: Agfa, Aspyra, Avreo, Carestream, CoAvtiv, DR Systems, eRAD, FUJIFILM, GE Healthcare, Infinitt, Intelerad, McKesson, Merge (AMICAS), MedInformatix, NovaRad, Philips, RamSoft, ScImage, Sage, Sectra, Viztek. Early data vendors include: BRIT Systems, Digisonics, Epic, InStar, Siemens, and Swearingen.
To learn more about the ambulatory RIS and PACS markets, as well as the strengths and weaknesses of the participating vendors, the report Ambulatory RIS/PACS: Integrating Provider Needs is available to healthcare providers online for a significant discount off the standard retail price. To purchase the full report, healthcare providers and vendors can visit www.KLASresearch.com/reports.
