Epic, athenahealth Claim Best in KLAS Software Awards

Epic, athenahealth, Impact Advisors, Evergreen Health Partners and Chartis won the 2024 Overall Best in KLAS awards, as reported in the 2024 Best in KLAS —Software & Services report. 

The annual awards recognize vendors for solutions, services and management consulting offered in the United States in 2023. The report is based on information obtained from more than 26,000 evaluations. These interviews represent the opinions of healthcare professionals and clinicians from more than 5,000 healthcare organizations and measure more than 1,100 healthcare technology products and services, according to KLAS.

“Healthcare professionals face immense pressures, ranging from financial strains to staffing shortages and the very real issue of clinician burnout,” said Adam Gale, CEO and founder of KLAS Research, in a statement. “With these and other challenges in mind, KLAS has set out to serve healthcare providers like never before. We want to use our passion for improving healthcare to sustain those who may feel the challenges are too great to continue, and we want to provide actionable insights that will ultimately alleviate burdens and enhance clinician success.”

As usual, Epic was recognized as the top Overall Software Suite, finishing ahead of Meditech and Oracle Health. This marks the 14th consecutive year that Epic has earned the award. Additionally, Epic won 25 other Best in KLAS awards in various market segments.

This year, athenahealth won the Overall Physician Practice Vendor award, which is reserved for vendors whose ambulatory EHR and practice management systems are ranked in multiple size groups for independent practices. The company also earned Best in KLAS awards in the following segments: Ambulatory EHR: Independent (11–75 Physicians), Practice Management: Independent (11–75 Physicians), and Small Practice Ambulatory EHR/PM: Independent (2-10 Physicians). 

Impact Advisors was recognized as the Overall IT Services Firm winner. The firm also won in two individual categories, winning Best in KLAS awards for ERP Implementation Leadership and Financial Improvement Consulting. 

Evergreen Healthcare Partners was named the top Overall Implementation Services Firm, a first-time win for the firm. Evergreen also won Best in KLAS in the HIT Advisory Services and HIT Core Clinical Implementation Leadership segments and scored above 95 in each of the three segments in which they are measured. 

Chartis repeats as winner of the top Overall Healthcare Management Consulting Firm for the fourth year in a row. Chartis also won Best in KLAS awards in Clinical Optimization and Digital Transformation Consulting and scored above 90 in every individual segment in which they are measured. 

Most Improved Software Product: Lightbeam Health Solutions. Customers of Lightbeam Population Health Management report an 18 percent improvement in satisfaction since last year’s Best in KLAS report. Customers say the driving factor in Lightbeam’s improvement is the vendor’s increased focus on proactive and responsive service. Because of the consistent availability of subject matter experts, respondents trust that whoever they talk to can quickly and effectively resolve their request. Customers also praise Lightbeam’s leadership for scheduling routine meetings to address concerns, request feedback, and discuss upcoming developments. More seasoned customers note a distinct improvement in Lightbeam’s culture of service.

Most Improved Services Solution: AGS Health. Client satisfaction with AGS Health’s Extended Business Office Services increased by 14 percent since the 2023 Best in KLAS report. This score improvement was driven by AGS Health’s efforts to strengthen and improve relationships with clients through strong executive engagement and empowered account representatives. Clients report high satisfaction with their contact’s availability, accessibility, responsiveness, and problem-solving skills. Clients also report that AGS Health fosters strong partnership by offering great transparency, carefully managing expectations, and staying open to client feedback.

Most Improved Physician Practice Product: eClinicalWorks. Satisfaction with eClinicalWorks’ EHR/PM among small, independent practices (2–10 physicians) has increased by 29 percent since the 2023 Best in KLAS report. Customer scores range from the single digits to perfect scores of 100, and sentiment is strong on both sides. Satisfied customers have seen their experience improve with the release of version 12, which they feel addressed many customer requests and included helpful functionality. They report improved workflows and say implementation of this upgrade was less troublesome than some past releases.